Emergency Procedures Aore Island
Safety never has a day off!
Living on a remote island means response times can vary, so preparation and awareness are key. These are simple, practical guidelines to help you act quickly and safely.
Stay calm. Assess the situation. Follow the relevant steps for the event. If in doubt, move to a safe open area and contact the host as soon as possible. Each section below provides clear steps to follow and how to reduce risk during your stay.
Use small black house phone for emergencies
We offer a Download of a first aid guide We also recommend keeping a physical first aid book on hand for quick reference during power or internet outages.
📍A basic first aid kit is available on site. Please familiarise yourself with its location on arrival.
📌For information on bites, stings, and marine hazards (including stonefish), see the Animal & Marine Safety guide.
What is the most important rule in an emergency?
What is the most important rule in an emergency?
Act first. Do not wait for instructions if someone is in danger.
Who do I contact?
Who do I contact?
Contact your host immediately for all emergencies.
What if there is no signal or internet?
What if there is no signal or internet?
Do not rely on communication. Focus on safety and take action.
Should I wait for instructions?
Should I wait for instructions?
No. If it is urgent, act immediately, then inform your host.
No. If it is urgent, act immediately, then inform your host.
What if I am unsure how serious it is?
What if I am unsure how serious it is?
Treat it as serious and act cautiously.
Stay calm, act quickly, and prioritise safety at all times. Quick decisions and simple actions are the most effective in an emergency.
STORM & SQUALL SAFETY
Storms here can build quickly with strong wind and heavy rain. Large trees surround the property, and fast-moving squalls can arrive with little warning. It’s important to act early and stay inside until conditions pass.
Close all shutters and secure the house. Bring any light outdoor items inside before the wind picks up. Once the storm arrives, remain indoors and avoid moving around unless necessary.
Rain can be driven inside by strong winds, so move bedding, cushions, and personal items away from windows if possible. Keep doors closed, avoid standing near windows, and be mindful of slippery floors. These storms are usually short, but can be intense.
A squall is a sudden, short burst of strong wind and heavy rain that can arrive quickly and pass just as fast.
Q: What should I expect with thunder and lightning?
Q: What should I expect with thunder and lightning?
Heavy thunder and lightning can be intense during storms. This is normal in the tropics and usually passes quickly.
Q: Can rain come inside?
Q: Can rain come inside?
Yes. Strong winds can push rain through openings. Keep shutters closed and move items away from windows.
Q: What should I do when a storm or squall is coming?
Q: What should I do when a storm or squall is coming?
Close shutters, shut all windows and doors, and bring any light outdoor items inside immediately.
Q: How quickly do these storms arrive?
Q: How quickly do these storms arrive?
Very fast. Conditions can change within minutes with little warning.
Q: Where should I be during a storm?
Q: Where should I be during a storm?
Stay inside the house, away from windows and open areas.
Q: Can I stay outside or in the water?
Q: Can I stay outside or in the water?
No. Exit the water and return to the house immediately.
Q: What should I move or secure before it hits?
Q: What should I move or secure before it hits?
Bring in light furniture, secure loose items, and move bedding or valuables away from windows.
Q: What is a squall?
Q: What is a squall?
A sudden, short burst of strong wind and heavy rain that can arrive quickly and pass just as fast.
Q: What are the main risks during a storm?
Q: What are the main risks during a storm?
Falling branches, strong wind, slippery floors, and reduced visibility.
Q: What should I do after the storm passes?
Q: What should I do after the storm passes?
Wait for conditions to settle, then check surroundings carefully before moving around.
Q: Who should I contact if something is damaged?
Q: Who should I contact if something is damaged?
Contact the house manager or host once it is safe to do so.
Q: Will the power go out?
Q: Will the power go out?
Yes, short outages can happen during storms. Systems will usually come back once conditions settle.
Q: Will the internet go out?
Q: Will the internet go out?
Yes. Internet may drop during heavy rain or storms as it relies on satellite connection.
Q: Is lightning dangerous to the house?
Q: Is lightning dangerous to the house?
The house is set up for normal conditions, but avoid using plugged-in devices during intense storms as a precaution.
Q: Will the host be monitoring the storm?
Q: Will the host be monitoring the storm?
Yes. The host and house manager actively monitor weather conditions and will assess any developing storms.
Q: How is storm information tracked?
We use tools such as the Windy app and Vanuatu Weather updates to track direction, intensity, and timing.
Q: Will I be given instructions?
Yes. If a storm is approaching or conditions change, you will be advised on what to do.
Q: What should I do if I’m unsure?
Follow host instructions and remain inside. If communication is limited, stay safe and wait for updates once conditions improve.
FIRE RESPONSE & EMERGENCY SUPPORT
This is a wooden island home, so fire safety is critical. Heat, dry timber, and wind can cause fire to spread quickly. Please take a simple, practical approach at all times and avoid any unnecessary risks. Most issues can be prevented with awareness and basic care.
Fire Safety Tips
• Watch indoor flames (candles, incense, mosquito coils)
• Always turn gas off after use
• Never leave cooking unattended
• Do not place hot items directly on timber surfaces
• Avoid overloading power boards or extension leads
• Turn off appliances when leaving the house
• Use mosquito coils outdoors only and on proper stands
Q: Where is the fire equipment?
Q: Where is the fire equipment?
- Fire blanket: under the kitchen sink
- Hose: back door
- Fire Extingusiher under sink
- Fire hose: in water pump shed ( contact host)
Q: What should I do if a fire starts?
Q: What should I do if a fire starts?
Act immediately. Turn off gas if safe. Use the fire blanket (under the sink) or hose at the back door. If it grows, evacuate to front gate near main road and contact the host.
Q: What is the biggest fire risk here?
Q: What is the biggest fire risk here?
This is a wooden island home. Open flames, unattended cooking, and heat on timber surfaces are the main risks.
Q: What should I avoid to prevent fire?
Q: What should I avoid to prevent fire?
• Unattended flames
• Gas left on
• Heat placed on timber
• Overloaded power boards
• Appliances left running
Q: Can I use mosquito coils?
Q: Can I use mosquito coils?
Outdoor use only. Always use the stand provided and place on a non-flammable surface. Never leave unattended.
Q: Do I need mosquito coils?
Q: Do I need mosquito coils?
This deoends on if you are prone to bites, Generally No, the house has automatic repellents and is treated regularly.
Q: Can I use candles?
Q: Can I use candles?
Outdoor use only. Keep away from the house and never leave unattended.
Q: Can I cook normally?
Q: Can I cook normally?
Yes, but never leave cooking unattended and always turn gas off after use.
Q: Can I use BBQs or open flames?
Q: Can I use BBQs or open flames?
BBQs are allowed in designated outdoor areas only. No indoor flames.
Q: Can I smoke inside?
Q: Can I smoke inside?
No. Outdoor areas only.
Q: What if I see something unsafe?
Q: What if I see something unsafe?
Stop using it and contact the host immediately.
Q: Why are these rules strict?
Q: Why are these rules strict?
Fire spreads fast in this environment. Prevention is critical.
If a fire starts, act immediately and do not delay. A fire pump is located nearby and can be accessed within approximately 10 minutes. Contact the house manager or host as soon as possible so support can be arranged. Quick action and early communication are critical to keeping everyone safe.
Earthquakes
Earthquakes can occur without warning in this region. Most are minor, but it’s important to know how to respond. The key is to stay calm, protect yourself during shaking, and move to a safe open area once it has stopped. These simple steps will help reduce risk and keep you safe.
Q: What should I do during an earthquake?
Q: What should I do during an earthquake?
Drop, cover, and hold on. Get low, protect your head, and stay away from windows and heavy objects.
Q: Should I run outside during shaking?
Q: Should I run outside during shaking?
No. Stay inside until the shaking stops. Moving during shaking increases risk.
Q: Where is the safest place inside?
Q: Where is the safest place inside?
Under a sturdy table or beside a solid internal wall, away from glass and shelves.
Q: What should I do immediately after the shaking stops?
Q: What should I do immediately after the shaking stops?
Move carefully outside to an open area away from buildings, trees, and power lines.
Q: Should I expect aftershocks?
Q: Should I expect aftershocks?
Yes. Aftershocks are common. Stay alert and avoid re-entering the house until safe.
Q: What should I check after an earthquake?
Q: What should I check after an earthquake?
Check for gas smells, electrical damage, or structural issues. If unsure, stay outside and contact the host.
Q: Who should I contact after an earthquake?
Q: Who should I contact after an earthquake?
Contact the house manager or host as soon as possible to report your status and any damage.
Q: What should I do about tsunami risk after an earthquake?
Q: What should I do about tsunami risk after an earthquake?
When safe to do so, make your way up Phoenix Plantation Road to higher ground. Remain there until any tsunami alert has been checked and cleared. Do not return to low-lying coastal areas until it is confirmed safe.
Tsunamis are extremely rare in Vanuatu, with very few recorded events in recent history. The main risk comes after a strong or long earthquake. If you feel significant shaking and are near the coast, act as a precaution.
Tropical Cyclone Safety
Cyclones are less common than daily storms but can occur during the wet season. Unlike squalls, they build over time and are tracked in advance. The key is early preparation, staying inside, and following instructions.
Q: How is a cyclone different from a storm?
Q: How is a cyclone different from a storm?
Cyclones are larger, slower-moving systems with stronger winds and longer impact.
Q: What should I do if a cyclone is forecast?
Q: What should I do if a cyclone is forecast?
Follow host instructions. Close all shutters, secure the house, and prepare to stay indoors.
Q: What happens if a cyclone becomes severe?
Q: What happens if a cyclone becomes severe?
If a cyclone is expected to be extreme, you may be advised to evacuate the country on the next available flight, or relocate to a secure cyclone shelter on higher ground (the hill). Follow all instructions from the host and act early if advised.
Q: What is considered a severe cyclone?
Q: What is considered a severe cyclone?
A severe cyclone is typically rated Category 3 or higher under the tropical cyclone scale.
These systems bring strong winds (around 120 km/h and above), heavy rain, and potential for damage such as falling trees, flying debris, and power outages.
If a Category 3, 4, or 5 system is forecast, it should be taken seriously and action taken early.
Q: Who should I follow for updates?
Q: Who should I follow for updates?
Follow the host and official weather updates. Instructions will be provided as needed.
Q: When is it safe to go outside?
Q: When is it safe to go outside?
Only once winds have completely settled and it is confirmed safe.
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Q: Will power and internet be affected?
Q: Will power and internet be affected?
Yes, outages are likely during stronger systems.
Q: Can I go outside during a cyclone?
Q: Can I go outside during a cyclone?
No. Remain indoors at all times until conditions have fully passed.
TSUNAMI
Tsunamis are rare but can happen after strong earthquakes or undersea activity. Living on a low-lying island means awareness and quick action matter. The key rule: if the sea suddenly pulls back or you feel a long, strong earthquake — move immediately to higher ground What is a Tsunami : A tsunami is a series of powerful ocean waves caused by underwater earthquakes, volcanic eruptions, or landslides. It is not a normal wave. It moves fast across the ocean and can surge inland quickly, flooding coastal areas.
What to Do
- If you feel a strong or long earthquake rated 7
- 7 or higher you will know things will fall off shelf
- You have 17 minutes before the first wave will hit
- Go to higher ground immediately
- Do not wait for confirmation or alerts move fast
- Move across to Phoenix Plantation and run uphill as fast as possible
Is there a tsunami warning system in Vanuatu?
Is there a tsunami warning system in Vanuatu?
Yes, but response time can be limited. Do not rely on alerts — act on natural signs immediately.
How likely is a tsunami here?
How likely is a tsunami here?
Low risk, but possible. Earthquakes are the main trigger.
What are the warning signs?
What are the warning signs?
Strong or long earthquake, ocean pulling back, loud ocean roar, or unusual water movement.
Where should I go?
Where should I go?
You have 17 minutes from stong earthquake to move up the hill
- Move to higher ground or inland, away from the coast.
- Follow the Tsnunami signs
- Go out gate away from ocean
- Move tacross to Phoenix plantation and follow the road up the hill
- Wait until it is all clear before returning.
How long should I stay away?
How long should I stay away?
Stay until authorities confirm it is safe. Multiple waves can occur.
Will the host guide us?
Will the host guide us?
Yes, but if danger is immediate, act first and move to safety.
Tsunamis are unpredictable, but response is simple: if in doubt, get to higher ground immediately.
Volcanoes
Volcanic activity exists in Vanuatu, but risk in this area is low. Most impacts are from ash or distant eruptions. Stay aware of updates and follow guidance if conditions change.
⚠️ AMBYRM VOLCANO (NEAR SANTO) Level 3 Threat
Ambrym Volcano, located south of Santo, is one of Vanuatu’s most active volcanoes. It regularly releases gas and can produce ash during periods of activity. While it is not on this island, ash and haze can travel depending on wind direction. It currently is a Level 3 Volcano and currently poses no threat to Aore Island.
What is a Volcano
A volcano is an opening in the earth where lava, ash, and gas escape. Activity can range from light gas release to large eruptions sending ash into the air.
AMBYRM VOLCANO (NEAR SANTO)
Can Ambrym Volcano affect us here?
- Not a current threat
- Direct danger to this area is very low.
What signs might I notice from Ambrym activity?
What signs might I notice from Ambrym activity?
Hazy skies, fine dust on surfaces, or reduced visibility. Occasionally a faint sulphur smell.
What should I do if ash reaches us?
What should I do if ash reaches us?
- Stay indoors,
- close windows,
- protect water supplies, and
- avoid breathing in ash.
Do I need to evacuate?
Do I need to evacuate?
Very unlikely here. Only if officially advised.
Will travel be affected?
Will travel be affected?
Yes. Ash can disrupt flights and boat visibility.
What is volcanic ash?
What is volcanic ash?
Fine dust from eruptions that can irritate eyes, skin, and lungs.
Ambrym activity is a normal part of life in Vanuatu. It is monitored closely and rarely impacts this area beyond light ash. Follow simple precautions and continue as normal unless advised otherwise.
Vanuatu is a remote island nation in the South Pacific known for its natural beauty, but also for its active environment. Guests should be aware that conditions here are different to mainland destinations. Emergency services are limited, response times can be slower, and self-awareness plays a key role in staying safe.
The most common events in Vanuatu are sudden weather changes, including tropical squalls and heavy rain. These can arrive quickly with strong winds and reduced visibility. Earthquakes also occur regularly, usually minor but sometimes noticeable. Cyclones are less frequent but can have a significant impact when they occur, with advance warnings typically provided.
Other risks include ocean-related hazards such as strong currents, sharp coral, and marine life, as well as environmental factors like heat, dehydration, and limited access to immediate medical care.
The key to staying safe in Vanuatu is preparation and awareness. Check weather conditions daily, follow local advice, and act quickly if conditions change. In any emergency, simple actions and fast decisions are the most effective response.
Vanuatu offers a unique and rewarding experience, and with the right awareness, it can be enjoyed safely and confidently.
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