IN EMERGENCIES

Contact Host first: 7342101
We will assess and coordinate the fastest response.

Note: Emergency services may take time due to island access.

White house icon inside a blue circle

Use Black House Phone to Call

Emergency Services (Santo – Espiritu Santo Island) 


Police (Luganville): 111

Fire Services (Luganville): 113

Ambulance: 112

Northern Provincial Hospital (Luganville): +678 36900


When to Call Emergency Services

  • Call 112 / 111 / 113 ONLY if: Life-threatening injury or serious medical issue
  • Uncontrolled fire or immediate danger to life
  • Major accident or someone is unconscious

Medical Clinics (Santo)

  •  Santo Medical Centre: +678 36999
  •  Unity Medical Centre (Espiritu Santo): +678 774 7773

In an emergency, if you are unsure who to contact, please use the provided mobile phone to call the house manager directly. They are both familiar with the area and can assist quickly.


Emergency services on Aore Island are limited and response times can be slower than in mainland locations. In any urgent situation, contact the host immediately so assistance can be coordinated. It is important to stay aware, follow the guidance in this guide, and take a practical, prepared approach during your stay.