Welcome to Beachfront on Aore
Luxury island style where the dugong play
Settling Into Island Lifeďťż
Welcome to island living on Aore. Life here is simple, natural, and a little different from what you may be used to. You’ll notice wildlife, changing weather, local rhythms, and a strong connection to the ocean and community. A few small habits will make your stay smooth, comfortable, and respectful to the environment. For more details on each topic, please see the quick links throughout this guide.
The Ni-Vanuatu people are friendly, respectful, and welcoming, a friendly Halo and smile is always best
Ni-Vanuatu people tend to take words literally. If you offer invitations or commitments it is taken seriously
Be mindful:
- Avoid picking up or hugging Ni-Vanuatu children, as some may have skin conditions or sensitivities.
- If anyone approaches you offering “cheap land” or investment opportunities, please decline. Do not engage or make any agreements. If you are interested in land or property, speak directly with the host for verified and safe options.
- Always ask before taking photos of people and children they are shy and don't like being on social media they condsider it " shame"
- Always agree on a price before accepting any service. If asked for money or a gift without providing a service, please politely decline
Tours & Experiences
Aore offer a range of simple, authentic experiences from weaving, cooking, visit, Cocoa, Vanilla and pepper plantation, boat tours around Aore and beaches to village visits and local tours. Most activities are relaxed, nature-based, and easy to organise during your stay. For full details and bookings, see the Tours & Experiences quick link.
Island life and Sounds
The island is peaceful, with sound Vanuatu
- Church bells may ring during the day or early evening
- Wind, rain, and ocean sounds are often heard at night
- Roosters, boats, and bats can be heard at night tis is normal sounds of the island.
For full details and bookings, see the Tours & Experiences quick link.
Swimming & Ocean Safety
Swim in calm, clear conditions with Dugongs and Turtles
- Always wear reef shoes provided
- Avoid swimming at dusk or in rough weather
- Ask the host if unsure on conditions that day
- Store dive mask and snorkels inside to prevent damage
For details ,about local wildlife see the
Animals and Wild life
quick link.
Ants, Crabs & Mosquitos
You are staying in a tropical, open environment.
- Ants are normal keep food sealed and wipe benches
- Small crabs may pass through outdoor areas, especially at night, they are edible (If your keen)
- Mosquitos are most active at dawn and dusk use mosquito coils, repellent and close door
This is part of island living. Preparation is key when it comes to mosquitos, ants, and small crabs.
For details ,about local wildlife see the
Animals and Wild life
quick link.
Food Scraps & Rubbish
- Small fruit scraps can be left in water on the high tide line
- This supports dugongs and turtles coming in to visit
- All non-organic rubbish goes into the bin provided
- Tie bags securely and it will be collected by the mumas
- Leave on top of the water tank collection point for pickup
For details ,about local wildlife see the Trouble Shooting quick link.
This Guide covers everything you may need during your stay, including emergency contacts, housekeeping, laundry, maintenance, water use, and general day-to-day essentials. Living on a remote island means services are simple and managed differently, so we’ve outlined the basics clearly to keep things running smoothly. Use this as your quick reference, and follow the links in each section for more detailed information, requests, or troubleshooting.
EMERGENCY CONTACTS ďťż
T
Use Black House Phone to Call
Emergency Services (Santo – Espiritu Santo Island)
- Police (Luganville): 111
- Fire Services (Luganville): 113
- Ambulance: 112
- Northern Provincial Hospital (Luganville):
+678 36900
Meeting Locations
Click image for google earth location
When to Call Emergency Services
Call 112 / 111 / 113 ONLY if:
- Life-threatening injury or serious medical issue
- Uncontrolled fire or immediate danger to life
- Major accident or someone is unconscious
For all other situations:
- Contact Host first: 7342101
đWe will assess and coordinate the fastest response.
Note: Emergency services may take time due to island access.
Location
- Lot 1 “Aimbuie Bay next Chief George Lini camp IN THE BAY
- đ15°32'56.16"S 167°11'15.47"E
- Leaving from Aore Island public access beach
- đ15°30'27.74"S 167°12'09.76"E
- Meet at Santo hardware wharf, we are coming by boat
- đ15°31'56.09"S 167°11'32.66"E
Medical Clinics (Santo)
- Santo Medical Centre: +678 36999
- Unity Medical Centre (Espiritu Santo): +678 774 7773
In an emergency, if you are unsure who to contact, please use the provided mobile phone to call the house manager directly. They are both familiar with the area and can assist quickly.
Emergency services on Aore Island are limited and response times can be slower than in mainland locations. In any urgent situation, contact the host immediately so assistance can be coordinated. It is important to stay aware, follow the guidance in this guide, and take a practical, prepared approach during your stay.
QUICK LINKS
For more detailed information on animals, emergency procedures, and troubleshooting, please refer to the quick links below.
ENJOYING YOUR STAY WITH US
Welcome
We are delighted to welcome you to our traditional Vanuatu beach house. Nestled along the pristine shores of Aore Island, this home is built with local materials and offers an authentic island experience. While amenities are simple, the experience is rich from reef swims to cultural connections with the Ni-Vanuatu community.
Our Story
Our beachfront home on Aore Island is more than just a place to stay it is a labour of love; built by hands we trust and a dream we hold dear. This house was carefully constructed by our long-term local team, with special thanks to the late Bula for his stunning stonework. We are deeply grateful to Joel, David, John-mark, Netty, Mata and Willy for their dedication and care in helping us build something so meaningful. Every beam and post was cut from timber milled right here on the property, and the bamboo was hand-harvested from nearby Malo Island. All of the furniture was also crafted from timber grown on our land, adding a layer of authenticity and connection to nature that you will feel the moment you arrive.
The beachfront itself is always evolving sometimes sandy, sometimes scattered with coral and rocks, depending on the changing trade winds. But it is always safe to walk out to the reef, where the sea stretches out peacefully into the horizon
This home was built in memory of our beloved son, Phoenix, who dreamed of living simply in Vanuatu but tragically passed before seeing that dream come true. In his honour, the beach has been lovingly named Pixy Beach, and it now serves as a peaceful, healing place that carries his spirit. My son Xande swims with the Dugongs daily ,we like to think that this is his spirit.
The property is part of a 200-acre plantation owned by the Murray family. We currently have four homes here and operate a working plantation with Cacao,
Vanilla, Pepper, and Coffee. We are fortunate to welcome like-minded visitors and leaseholders who share in our vision of sustainable, simple living.
Our family motto is: “Live simply, so others can simply live.”
This home is our heart, and we are proud to share it with those seeking peace, connection, and beauty by the sea and proud to be part of the Vanuatu culture.
Living Simply, Living Respectfully
Murray Family x
House Guide Aore Island
This guide briefly covers the day-to-day essentials of the property, including power, water, internet, transport, and general house use. It’s designed to help you understand how everything works so your stay runs smoothly. For more in depth information please visit the Quick links If anything seems unclear or not working as expected, refer to the troubleshooting section or contact us for assistance.
Enjoy your stay. Slow down, take in the surroundings, and experience island life for what it is. The ocean, the people, and the pace are all part of what makes Aore special. Appreciate the environment, embrace the differences, and make the most of your time here.
Internet and Starlink
Internet on Aore is satellite-based (Starlink). Speeds are generally good but can vary due to weather, power usage, and island conditions.
If not working, check power first, then internet. Tap each question below to view the answer and troubleshooting steps. Visit the troubleshooting quick link for more in depth information.
How do I get the WiFi password and why is it not listed?
How do I get the WiFi password and why is it not listed?
For security and privacy reasons, WiFi details are not displayed in the online guide.
The network name and password will be provided:
* In your Airbnb messages before arrival, or
* On arrival at the property
This helps prevent unauthorised access and ensures the system runs reliably for guests.
If you cannot locate the details, please contact your host and we will assist.
Does international roaming work at the house?
INTERNATIONAL ROAMING
Telstra network works at the Beach House and works well most of the time.
If experiencing slow browsing, head to the tree near the beach where there is a seat in the tree.
Window areas where signal is stronger.
During storms the internet may drop out and may stay down for a few hours.
Why is my internet slow?
Why Internet May Be Slow
Due to our remote island location, internet speeds can vary.
The connection is delivered via satellite, with signal routed through regional systems before reaching Aore Island.
Heavy rain, cloud cover, or network congestion may reduce speed or cause short dropouts.
What should I do if my internet is not working?
If Internet Is Not Working
* Wait a few minutes and try again (short dropouts can occur)
* Check you are within range of the main living area
* Reduce the number of devices using the connection
* Avoid streaming or large downloads during this time
* Do not unplug or reset any equipment
If the issue continues, please contact your host for assistance.
How do I check if it is an internet issue or a power issue?
How do I check if it is an internet issue or a power issue?
* Check the fridge
If the fridge is not running, it is a power issue
* Move closer to the main living area
Weak signal can feel like no internet
If unsure, contact your host and we will assist.
Why does the internet turn off at night?
Why does the internet turn off at night?
To preserve power, the internet system is scheduled to turn off overnight and restart in the morning.
If you require internet at a specific time, please contact your host in advance.
Can I use hotspot or mobile data?
Can I use hotspot or mobile data?
Local Mobile signal is available in certain areas, particularly at the front of the house and along the beach.
Local SIM cards (Vodafone or Digicel) can be arranged if needed. Please contact your host.
Why is the internet slower than in the city?
Why is the internet slower than in the city?
Internet on Aore Island is provided via satellite in Fiji and shared across the region. Speeds may be lower than urban areas and can vary depending on demand and weather.
Internet on Aore is reliable for general use, but it is still a remote island connection. Expect occasional slowdowns due to weather, power use, or network demand. With a little patience and basic troubleshooting, it should meet most needs during your stay.
As of 3rd of March 2026 internet on Aore is powered by Starlink and is performing strongly, with speeds of approximately
- 251 Mbps download
- 28 Mbps upload,
- latency (ping) around 61 ms.
The connection is routed via the Nautile server in Noumea, with typical loaded latency ranging between 64–68 ms.
While this is excellent for a remote island location and supports streaming, video calls, and general browsing, speeds can still vary due to weather, power usage, and network demand. With a little patience and basic troubleshooting, it should comfortably meet most needs during your stay.
Transport in Vanuatu
Transport in Vanuatu is local and practical rather than luxury.
- Airport transfers are usually by air-conditioned bus,
- Local taxis are typically older cars that are reliable but may not have air-conditioning.
- Boat transfers are open motor boats (no cover), used for both passengers and building materials when not in use.
This is standard for the area and part of the island experience.
Travel typically begins from Brisbane to Santo (Espiritu Santo, Vanuatu). From the airport, take a short ride to the wharf, followed by a quick boat transfer to Aore Island and a short drive to the house.
Getting around is simple — boat transfers connect Aore and Santo, and local transport can be arranged as needed during your stay.
How to Get to Aore from Brisbane
Fly from Brisbane into Santo (Pekoa Airport). On arrival, take a taxi from the airport to Santo town (Santo Hardware is the easiest drop-off point). From there, it’s a short boat transfer across to Aore Island. We can assist with coordinating both the taxi and boat if needed to keep the arrival smooth. We can assist with coordinating transfers if needed.
Airport Transfer
Transfers from Santo-Pekoa Airport (Luganville) to Aore are simple and well coordinated. On arrival, you will take a short taxi ride from the airport to the wharf, followed by a quick boat transfer across to Aore Island and a short drive to the house. We can assist in arranging this for you to ensure a smooth arrival.
Tap each question below for details.
How do I get from the airport to Aore Island?
How do I get from the airport to Aore Island?
- Taxi from Santo-Pekoa Airport to the Santo Hardware wharf,
- 5 minute boat transfer across to Aore,
- then a short drive to the house.
What does airport transfer cost?
What does airport transfer cost?
*Pay driver directly
- 2,000 Vatu — Airport to wharf (direct)
- 5,000 Vatu — Airport to shops + wharf (includes stop for supplies)
hat does boat transfer cost?
What does boat transfer cost?
1,000 Vatu each way per person between Santo and Aore.
*Pay boat driver directly.
Can you organise transfers for me?
Can you organise transfers for me?
Yes. We can arrange boat and vehicle transfers prior to your arrival.
How long does the transfer take?
How long does the transfer take?
- Airport to wharf: 10–15 minutes
- Boat to Aore: 10 minutes
- Wharf to house: 5–10 minutes
What if my flight is delayed?
What if my flight is delayed?
Please notify us as soon as possible so we can adjust your transfer.
Any delays after 5pm we will arange a hotel in Santo and collect you int he morning.
Are transfers available after hours?
Are transfers available after hours?
Standard transfers operate during the day. 7am to 5 pm
After-hours arrivals may be limited or incur additional cost.
What should I do if I arrive late?
What should I do if I arrive late?
Contact the host before arrival. If transfers are unavailable, you may need to stay overnight in Santo and transfer the following morning.
What does local transport cost on Aore?
What does local transport cost on Aore?
*Pay driver directly
- 1,000 Vatu each way between the public beach/wharf and the house.
Is transport included in my stay?
Is transport included in my stay?
Yes. If you are on a holiday package, scheduled transfers Monday to Friday are included.
Is arrival and departure local Aore transfer included?
Is arrival and departure local Aore transfer included?
Yes. Transfer from aore to the house on check-in and from the house to Santo on check-out is included.
Can I organise my own transfer or take a taxi?
Can I organise my own transfer or take a taxi?
Yes. You can take a taxi directly from the airport to the wharf for approximately 1,000 Vatu,
then a boat to Aore for around 1,000 Vatu each way.
Ensure you book a boat.
Always confirm the price before getting into any taxi or arranging transport. If you plan to stop for shopping, agree on the total price and how long the driver will wait. Clear agreement upfront avoids confusion and ensures a smooth transfer.
Boat - Santo and Aore
Travel between Santo and Aore is simple and part of the island experience. Transfers are done by a short boat ride across the channel, followed by a quick car trip to the house. Services run Monday to Friday and limited service weekends by appointment, with additional evening trips available on request. Visit the tours and experience quick link for more in depth information.
How do I get from Santo Airport to Aore Island?
How do I get from Santo Airport to Aore Island?
After landing at Santo (Pekoa Airport), take a taxi into Santo town. The drop-off point is Santo Hardware wharf. From there, take a short boat transfer across to Aore Island, followed by a quick car transfer to the house if needed. We can assist with coordinating both the taxi and boat.
How does transport between Santo and Aore work?
How does transport between Santo and Aore work?
A boat service operates Monday to Friday for guests staying at Beachfront on Aore. The trip takes between 5 and 30 minutes depending on weather and conditions.
What contact numbers should I use for transport?
What contact numbers should I use for transport?
A local mobile phone is provided during your stay with these numbers saved and starter credit included. Additional credit can be purchased in town if needed.
- Mata Boat Taxi: 7771418 (7:00 AM – 3:00 PM or by appointment)
- Island Taxi Santo: 7342101
- Island Taxi Aore: 7342101
We recommend giving at least 3 hours’ notice.
What are the approximate transport costs?
- What are the approximate transport costs?
- Island Taxi Aore: VT1,000 one way
- Boat Taxi outside scheduled times: VT1,000 one way
- Taxi around Santo: VT200 to VT5,000 depending on distance and waiting time
*Prices can vary we do not control prices
*Tip: Always ask price before getting in a taxi or boat.
Do I need cash for transport?
Do I need cash for transport?
Yes. It is recommended to carry small cash notes in Vatu, as no card payments are not always available. The driver never carry change.
What are the scheduled boat times from Santo to Beachfront on Aore?
What are the scheduled boat times from Santo to Beachfront on Aore?
Scheduled departures are 11:00 AM and 3:00 PM.
*This is for guests on a all inclusive package
Is any transport included with my stay?
Is any transport included with my stay?
Yes. Guests on an all-inclusive package can take the boat for 1 free return trip Monday to Friday. At schedueld times.
Other guest willbe given a contact number of boat taxis and island taxis to pay as they require transport.
What are the scheduled boat times from Beachfront on Aore to Santo?
What are the scheduled boat times from Beachfront on Aore to Santo?
Scheduled departures from the house are 8:00 AM, 11:00 AM, and 1:00 PM.
*This is for guests on a all inclusive package
Can I book transport outside the scheduled times?
Can I book transport outside the scheduled times?
Yes. Outside scheduled times, a private boat taxi costs VT1,000 each way plus car transport to the house at VT1,000 each way. Total cost is VT2,000 each way.
The hours are 7am to 5 pm Monday to Saturday . Outside of these hours is by arrrangment.
Are there times when transport may be limited?
Are there times when transport may be limited?
Yes. Ni-Vanuatu drivers usually take lunch between 12:00 PM and 1:00 PM, so service during this time may be limited and delays can occur.
Weekends are also limited.
.
Is transport available every day?
Is transport available every day?
Transport generally operates Monday to Friday from 7:00 AM to 3:00 PM. Outside these hours, service is not guaranteed.
Should I pre-book transport?
Should I pre-book transport?
Yes. Pre-booking is recommended, especially for airport arrivals, weekends, and any travel outside scheduled times.
What happens if my flight is delayed?
What happens if my flight is delayed?
Please message your host as soon as possible.
We will do our best to assist, but after-hours transport may not always be available aftyer 5pm.
You will be acoomdated on Santo and picked up in morning and taken to Aore.
Housekeeping and laundry
Housekeeping
Housekeeping is available Monday to Friday and can be arranged during your stay. This includes general cleaning, light tidying, and assistance with small tasks to keep the house comfortable. Tap each section below to view housekeeping details and available services. Visit the troubleshooting quick link for more in depth information.
Is housekeeping included?
Is housekeeping included?
Yes. A light service clean is available Monday to Friday.
What does the service clean include?
What does the service clean include?
Light tidy of the house
Dishes and kitchen areas
Bathroom and toilet clean
Beach and outdoor areas
Making beds (linen changed on request)
What are the housekeeping hours and cost?
What are the housekeeping hours and cost?
- Monday to Friday
- 600 Vatu per hour
- Minimum 1 hour
- 24 hours notice required
Is housekeeping available on weekends?
Is housekeeping available on weekends?
No. There is no housekeeping on Saturdays or Sundays.
What experiences do the house mamas offer?
What experiences do the house mamas offer?
- Weaving
- Cooking
- Fishing
- Walking tours
- Food foraging
- Plantation visits
- Cultural site visits
Visiting their homes and sharing stories about the island
Towels & Linen
Fresh towels and linen are provided for your stay. Our aim is to be green and off grid, we encourage mindful use of linens. Reusing towels where possible helps us manage resources sustainably while maintaining a comfortable stay. Visit the troubleshooting quick link for more in depth information.
What towels are provided?
What towels are provided?
1 bath towel per guest
1 beach towel per guest
How often can towels be changed?
How often can towels be changed?
Standard refresh is available every 2–3 days on request.
Is there a fee for extra towel changes?
Is there a fee for extra towel changes?
Yes. Additional changes are 500 Vatu per towel.
What are the towel guidelines?
What are the towel guidelines?
- Reuse towels where possible
- Use beach towels for outdoor use
Please if poosible do not
- Use bath towels outside
- Place towels on the floor
- Hang towels on nail
- Use towels to clean floors or surfaces
we would be very gratful.
Laundry collection and washing
There is no full laundry facility onsite. For convenience, items can be hand washed by our house mamas on request. For larger loads, laundry can be collected and sent to the main house for a full wash and dry service. Visit the troubleshooting quick link for more in depth information.
How do I dry clothes?
How do I dry clothes?
Outdoor clothesline available
Sun drying is fast and effective in good weather
Rope in bathroom for indoor drying.
What is the laundry service?
What is the laundry service?
Laundry is managed in a simple, island-style way due to limited water, power, and remote access.
How is laundry charged?
How is laundry charged?
2,000 Vatu per bag (wash and dry)
Standard bag size provided
Bag must close comfortably
Overfilled bags charged as 2 bags
Bedding and large items: 2,500 Vatu
How much notice is required for laundry?
How much notice is required for laundry?
24 hours notice required. Turnaround is typically same day if collected in the morning ornext day, depending on weather.
Can small items be washed separately?
Can small items be washed separately?
Yes. House mamas can assist with light hand washing for essentials like swimwear, underwear, and small garments at the house.
How should I prepare my laundry?
How should I prepare my laundry?
Shake out sand before submitting items
Heavily soiled items may require additional charges
House Maintenance
Basic maintenance are available Monday to Friday. Light upkeep, and minor repairs to keep the house comfortable and functioning. Due to the island location, services are scheduled and prioritised based on urgency. We recommend raising any requests early during your stay. Tap each section below for details. Visit the troubleshooting quick link for more in depth solutions
What is considered urgent?
What is considered urgent?
Urgent issues are anything affecting safety or essential services.
- No power
- No water
- Gas issues (smell or no supply)
- Electrical faults or safety hazards
Contact the host immediately for urgent matters.
What is considered non-urgent?
What is considered non-urgent?
General housekeeping and minor maintenance.
- Cleaning and tidying
- Linen or towel changes
- Small repairs or adjustments
- General assistance
These are handled during standard weekday hours.
When are services available?
When are services available?
Monday to Friday
Requests should be made in advance where possible
How do I request help?
How do I request help?
- Contact the host directly
- We will arrange the appropriate person to attend
- Island time applies. Urgent matters are always prioritised.
POWER, WATER & GAS
Solar Power
The house is powered by a Solar and a generator for backup and is monitored closely. The house is wired to run efficiently and can last all day and into the night is used wisely. Excessive use will cause power to go off at night and will turn back on at 7:30am in the morning. Visit the troubleshooting quick link for more in depth solutions
How does the power system work?
How does the power system work?
The house runs on solar power with generator backup. It is designed to last through the day and night when used mindfully. Excessive use may cause power to switch off overnight and it will reset around 7:30am.
Why did the power turn off?
Why did the power turn off?
Power may switch off if usage is too high, especially at night. Reduce usage and the system will reset in the morning, or the day is loudy and not enough sun to recharge batteries.
What do the beeping sounds mean?
What do the beeping sounds mean?
4 beeps: normal (fridge motor starting)
Continuous or frequent beeping: power is low, reduce usage immediately
How can I make the power last?
How can I make the power last?
* Charge devices during the day
* Turn off lights, fans, and chargers when not in use
* Avoid running multiple devices at once
What appliances can I not use?
What appliances can I not use?
Hair dryers, kettles, and toasters are not permitted as they exceed system capacity.
Is the power monitored?
Is the power monitored?
Yes, power usage is monitored remotely and checked daily by staff.
How do I calculate power usage?
Calculating power usage:
Look on your device
eg 10w x by night time hours 10 hours = 120w
add this by all the appliances in the house and it adds up fast .
Low Draw Power items
- Phones 5w - 20w
- Electric toothbrush
- Rechargeable lights
High Draw Power Items
- Starlink 700w
- Drones 150 - 350 watt
- Laptops 45 - 5-2watt
- Hairdryer 1500 watt
- Kettle 1500 watt
- Toaster 1500 watt
Please advise us of what you require charging and we can accommodate you.
- AUTOMATIC TIMERS for Internet and spotlights
- SPOTLIGHTS will turn off at 1 am and on again at 6pm
- INTERNET: Will turn off and turn on again at 7:30am
- BACK UP LIGHTS
- Strip light on stair push the button and will turn on 1.) is motion sensor 2.) will stay on until turned off. They will last approx 4 hours is left on.
- Remote control lights There is a remote that will turn them on by your bed, you can set to turn off or set for 30 minutes they will last 6 hours if left on.
- Green lights the two green light are also but zappers. To turn in and off press button, if Zapper left on they will last 4 hours, Light will last approx 4 hours
PLEASE Never use a hair dryer
at the property or a toaster or electric kettle
the solar can not handle such big loads
We are here close by and can monitor the solarďťż
Fresh Spring Water
Water is pumped from a fresh water well to a holding tank. The water is pure and comes from a spring that is filtered through limestone the water is fresh and blue tinge it is slightly high in lime but very safe. The whole island runs off the spring or rain water.
Visit the troubleshooting quick link for more in depth solutions
How do I use the water purifier?
How do I use the water purifier?
Pull the small knob on the tap outlet to activate purified water. Push the knob closed when not in use.
What is the water source?
What is the water source?
Water is pumped from a freshwater well into a holding tank. It comes from a natural spring filtered through limestone, giving it a clear, slightly blue appearance. The water is safe and the island relies on this source along with rainwater.
Can I drink the tap water?
Can I drink the tap water?
The tap water has been tested and is safe to drink. However, we strongly recommend using the water purifier for drinking to ensure your comfort during your stay.
What bottled drinking water options are available?
What drinking water options are available?
* Bottled water (1.5 litre): 500Vatu per bottle
* Aore purified rainwater (1.5 litre): 400 Vatu per bottle
One bottle is provided on arrival. Additional bottles can be arranged during working hours. Monday to Friday 8am - 3pm
Why does purified water continue after turning off the tap?
Why does purified water continue after turning off the tap?
Water may run for a few seconds after turning off.
This is normal and part of the system. We often leave a cup under it.
Why does the water look slightly blue?
Why does the water look slightly blue?
The water passes through limestone, which can give it a clear blue tint. This is natural and safe.
Why is there a slight mineral taste?
Why is there a slight mineral taste?
The water may have a light mineral (lime) taste due to the natural filtration. This is normal.
Can I run out of water?
Can I run out of water?
Water is reliable, but as an island system we ask guests to use it mindfully and avoid unnecessary waste.
Can I use tap water for brushing teeth and cooking?
Can I use tap water for brushing teeth and cooking?
Yes, tap water is safe for brushing teeth and general cooking. Use purified water for drinking.
Why is water pressure different at times?
Why is water pressure different at times?
Water pressure may vary depending on usage and tank levels. This is normal for island systems.
Should I leave taps running?
Should I leave taps running?
No. Please turn taps off fully after use to help conserve water and maintain system pressure.
Gas Hot Water
Hot water at the property is powered by a gas system designed for simple, efficient use. It provides reliable hot water when operated correctly, but as with all island systems, it requires a little patience and mindful use to ensure it runs smoothly throughout your stay. Visit the troubleshooting quick link for more in depth solutions
How does the hot water system work?
How does the hot water system work?
Hot water is powered by gas. When you turn on the hot tap, you will hear a clicking sound—this means the system is igniting.
Hot water may take up to 30 seconds to come through, so please allow time.
Why is there no hot water?
Why is there no hot water?
* If you hear clicking: turn the tap off and try again (there may be air in the pipe)
* If there is no clicking: contact your host
* If you hear clicking but no ignition (“whoosh”): contact your host
* If unsure whether gas is on: contact your host
Why is there a clicking sound?
Why is there a clicking sound?
The clicking sound is normal and indicates the gas system is igniting. No action is required.
Why is hot water taking time?
Why is hot water taking time?
Hot water can take up to 30 seconds to reach the tap. This is normal—please be patient.
Can I leave the hot water running?
Can I leave the hot water running?
No. Never leave the hot tap running unattended as it may drain the gas supply.
Water temperature issues
Water temperature issues
* Water too cold: reduce the cold tap
* Water too hot: increase cold water and reduce hot tap
Gas Stove and Cooktop
The gas cooktop provides a reliable and efficient way to prepare meals during your stay. As it uses an open flame, we ask guests to use it carefully and remain attentive while cooking to ensure a safe and enjoyable experience.
Gas Cooktop
Gas Cooktop
The cooktop is gas-powered and simple to use. Please operate with care and never leave cooking unattended, as open flames require close supervision in an island home.
How do I use the gas cooktop?
How do I use the gas cooktop?
Have a lighter ready, turn the gas on, and ignite the flame. Always ensure the flame is stable before cooking.
Can I leave cooking unattended?
Can I leave cooking unattended?
No. Never leave pots or an open flame unattended.
LOCAL WILDLIFE
- Dugongs
- Dugongs frequent the beach here and it is common for guest to swim with them, there are many videos of guests swimming with the dugongs
- Be mindful approaching the dugongs, as they are wild animals and can be unpredictable
- They are unique to this bay as they feed on the sea grass close to the house
- If you leave fruits our for them in the afternoon on high tide, they will swim into meet you
- Turtles
- Turtles frequently appear in the bay close to shore
- It is common for them to pop up close to guests as they are swimming, do not be alarmed they are gentle
- The are however a wild animal and must be treated with respect and care
- Lizards, Ants and Crabs
- You may see Crabs geckos, lizards, or insects. These are a normal part of life here and pose no danger.
- To avoid crabs and insects in the house close the doors particularly at night time.
- Crabs will come inside if you leave the doors open at night seeking food
- Vanuatu has no poisonous animals even though you may feel scared I assure you they are more scared of you.
- The house is Spray after each guest for bugs lizards and ants, however small ants will be attracted if foods are left out, we simply cannot do anything to avoid it .
- Best to keep all food covered and stored in food lockers to avoid ants
- Mosquitoes
- Mosquitos and sandflies are part of the tropics we cannot avoid them, keep doors closed
- Always wear insect repellent repellent or wear light coloured long clothing to avoid being bitten
- We have supplied chemical mosquito repellent and a natural one both are useful against mosquitos and sandflies
- Dogs
- Local dogs on the island are not penned in like australia, they may come to the property
- DO NOT feed visiting Dogs as you will not be able to get rid of them
- If the dogs are bothering you, take a photo and send to the host via the Airbnb app so we can contact the owner
- Dogs in Aore tend not to bite, however they will have worms and definitely have fleas
- there is no vet in Northern Vanuatu so dogs do not get regular, worming shots or flea control
- Wild Cattle
- Wild cattle are know to roam the road
- They are not dangerous, they are a menace to gardens
- Keep gates close or they will come in and eat the gardens and make a mess of the yard
- We cannot control them, we have tried, usually if you yell at them they will run away, they are part of the unique island life
- Do not approach or pat them, they generally are tame but they are wild and you never know
- If they bother you take a photo and report to the host
- Sharks & Crocodiles
- There are no Crocodiles in this part of Vanuatu, they are in the most northern tip
- Sharks, may enter the waters however there has never been a reported shark attack out the fron of Aore Island the mumas frequently fish up tp there necks and children swim feely all year round
AORE ISLAND CULTURE
Jungle Calls (Church bells, Yelling & Wailing)
- Locals tend to have a jungle call and yahoo particularly during the night this is a custom call to call each other, it is common and normal, they are not drunk or being annoying its simply a way of communication
- Yelling, Jungle call. You will hear this morning afternoon and into the night on occasion all part of the culture
- Church bells can be heard Wednesday, Saturday and Sunday then you will hear them singing you are welcome at church but do not be alarmed by the bells it is simply church
- 7am horn sound is from the airport, it's a signal that Vanuatu is to start work, it is not a warning system
- If you hear constant wailing or crying this means a member has passed, it is not common to hear by the beach however do not be alarmed it is a sign of respect
.
Modesty & Friendly local behaviour
Dressing modestly in Vanuatu is often influenced by cultural, social, and religious practices that emphasize respect, humility, and tradition. Many of the Indigenous communities in Vanuatu value traditional attire that covers the body appropriately, especially during cultural ceremonies, rituals, or gatherings. Modest dressing helps preserve cultural identity and demonstrates respect for customs and social norms.
Reasons for dressing modestly in Vanuatu include:
1. Cultural Respect: Traditional dress codes are an important aspect of Vanuatu’s diverse cultural heritage. Wearing modest clothing during ceremonies and daily activities shows respect for local customs and elders.
2. Religious Beliefs: Many communities in Vanuatu are Christian, and modest dressing aligns with religious teachings about humility and decency.
3. Social Norms: Modesty is often associated with social appropriateness and maintaining good relationships within communities.
4. Protection and Practicality: In rural areas, modest clothing can also provide protection from the sun, insects, and rough terrain.
When visiting Vanuatu, it is respectful to observe local dress codes, especially when attending cultural events or visiting villages. Generally, wearing clothing that covers your torso and thighs is advisable to show respect for local customs.
"Locals are friendly but be mindful of flirting being overly friendly might just land you a marriage in Vanuatu! Stay charming, stay cautious, and enjoy the island vibes!"
TOURS & ACTIVITIES
Cultural & Nature Activities
Beachfront on Aore at Phoenix Plantation
Allow 2 hours depending on pace weather and group
Tours run Monday to Friday 9am - 11am
- VISIT LOCAL MARKETS visit to town and local markets and local food cafes (Medium fitness) Vt2,500pp
- ISLAND COOKING Coconut milk making and Simboro (Easy) vt2,500pp
- VANILLA FARM TOUR Visit the Vanilla and pepper farm (Medium Fitness) vt2,500pp
- BUSH WALK TO ANCIENT TREES Bush walk (High fitness need to walk up hills) vt2,500pp
- WEAVING WITH THE MUMAS Learn how mumas make their own basket and items (Easy) vt2,500pp
- CHICKEN HUNTING Learn how the locals live off the land and hut for wild chickens (Medium Fitness) vt2,500pp
- FISHING WITH THE MUMAS Learn local fishing skills and how the mumas fish woth a handline and read the reef (Easy) vt2,500
- BOAT TRIP AROUND AORE ISLAND Go around Aroe island in the boat and see the blue lagoon turtles & luxury homes (Easy)7,000pp
- DRINK KAVA WITH THE LOCALS enjoy a traditional Kava ceremony and taste local Kava, (Easy) vt2,500pp
- FOOD FOREST TOUR Explore what foods you can find in the jungle and eat foods not tasted by many (High fitness) vt5,000pp
- LOCALS GARDEN TOUR visit the locals gardens and see how they collect water and prepare food (High fitness) vt5,000pp
BY PRIOR ARRANGEMENT
- TRADITIONAL PIG CEREMONY Enjoy a local pig roasting ceremony at a locals house see how they cook a pig in the fire pit and prepare food for their family this is a traditional island feast simple and village style (Easy) 15,000pp
- BLUE HOLE TOUR MALO ISLAND Visit the blue hole where no tourist go on Malo island, take the boat on a adventure few get to experience swim in the untouched beauty of Malo island. vt15,000pp
- VILLAGE EXPERIENCE Visit the local village and see how they live, view how they carry water 1km each day and the simplicity of island life, understand how they live off the land with little to no money. vt7,500pp (is donated to the village)
- COCOA FARM TOUR
Visit the working Cocoa farm & taste fresh cocoa, learn about the first stage of chocolate making vt7,000pp
Community Contribution
All cultural walks and island tours listed are hosted by local community members who generously share their time, land, and traditions with our guests. While there is fee, donations are warmly welcomed and deeply appreciated.
If you would like to give back, consider bringing or leaving behind useful items that can support local families, schools, or village life. Some most appreciated items include:
Swimming & Water Safety
The waters of Vanuatu are clean and safe the locals fish right up to their necks in the shallows. You are welcome to swim freely in the reef-fringed lagoon. Please supervise children at all times and wear reef-safe sunscreen.
Island Tours & Activities – Santo
Our region is known for its natural beauty, cultural experiences, and untouched coastlines. Below is a list of trusted local tours and experiences. Please book in advance where possible and note that guides often attend church on Saturdays and Sundays. Availability may vary due to weather and island schedules.
1. Blue Holes Tour
Swim in the stunning natural freshwater blue holes. Ideal for a half-day trip.
- Popular Sites: Matevulu, Nanda (Jackie’s Blue Hole), Riri
- Includes: Transport, swim access, fruit snacks
2. Champagne Beach & Port Olry Day Tour
White sandy beaches, crystal clear waters, and local seafood lunch in Port Olry village.
- Departure: Aore wharf at 8:00am
- Return: By 3:30pm
3. Millennium Cave Adventure
Full-day jungle trek, cave, and waterfall experience – moderate to high fitness required.
- Booking: Must be made at least 24 hours in advance
4. Cultural Village
Enjoy a gentle guided tour through local custom gardens, learn traditional crafts, and meet the friendly villagers.
- Time: 10am daily (Mon–Fri)
- Duration: 1.5 hours
5. Snorkelling & Fishing Hunting Charter
Explore reef systems or drop a line for fresh fish. Gear provided or Hunt for pigs on Phoenix Plantation
- Boat Pick-up: Aore Wharf
- Availability: 7am – 3pm Monday to Friday (weather dependent)
6. Horseback Riding on the Beach
Ride through coconut plantations and along the coast near Lope Lope Lodge.
- Suitable for: Beginners and experienced riders
7. Diving & Snorkelling – SS President Coolidge
World-renowned wreck dive, reef snorkelling, and dive courses available.
- Departure: Daily from Luganville
- Includes: Gear, guide, water taxi options
8. Relax & Spa Day
Need a slower day? Visit the Moyyan Day Spa in Luganville for massages and facials.
- Booking: Required 24 hours in advance
- Note: Arrange return water taxi with Joel or Sam
Tour & Transport Disclaimer
While we are happy to recommend local tours, guides, and transport services to enhance your stay, please note that these services are operated independently. All bookings are made at the guest's own risk. We do not validate, guarantee, or assume responsibility for the safety, quality, or availability of these external providers.
SHOPPING ON SANTO
On Santo Island in Vanuatu, you can find fresh food, fish, and groceries at several local markets and stores. Here are some recommended options:
"Vanuatu is a cash economy, a few vendors who accept credit cards and ATMs. You can withdraw money using your credit or debit card. Remember, cash is king."
1. Luganville Market (Santo Market):
Located in Luganville, this bustling market offers fresh local produce, seafood, and other groceries. It is a great place to buy fresh fish, fruits, vegetables, and local products directly from vendors.
2. Local Supermarkets: There are supermarkets such as LCM and other smaller grocery stores in Luganville where you can purchase packaged groceries, canned goods, and fresh produce.
3. Fishermen and Fresh Fish Vendors:
For the freshest seafood, consider visiting the local docks early in the morning or asking around for anglers selling their catch directly. At market house
4. Local Farms and Vendors: Some local farms and roadside vendors sell fresh fruits and vegetables. It is worth exploring the outskirts of Luganville for these options.
đLOCAL TIPS
- Take a local guide to find the best prices
- Visit the market early in the morning for the best selection.
- Never Bargain, as markets do not operate on negotiation.
- Bring reusable bags for your shopping
Here is some helpful information for Central Luganville:
ATM:
- There is an ATM located at the Santo Shopping Centre, near the main town area at the BRED BANK
- You can also find ATMs in some banks such as NBV or Bred Bank.
Chemist (Pharmacy):
- The main chemist is "UNCLE BILLS PHARMACY" located on Luganville Market Road, near the town centre.
Fuel Stations:
- Unity Luganville, located on the main road into town.
- Paradise gas in santo.
Supermarket & Alcohol, Cigarettes:
- Supermarkets like "LCM" or "Damin Supermarket" sell alcohol, cigarettes, and other essentials.
- These stores usually also stock soft drinks, snacks, and basic groceries.
SIM Cards & Top-Ups:
You can purchase SIM cards and top-up vouchers at:
- Mobile provider shops such as Vanuatu Post or in electronics shops within the supermarkets.
- Some convenience stores and the Santo Shopping Area also offer SIM cards and recharge services.
If you need specific directions or assistance, I recommend asking locals or your accommodation staff they are usually very helpful!
WEATHER ON AORE ISLAND
Aore Island, Vanuatu - Monthly Weather Overview
January
- Average Temperature: 24°C to 30°C (75°F to 86°F)
- Average Rainfall: 300 mm (12 inches)
- Description: January is part of the wet season, with high humidity and frequent heavy showers. Expect warm temperatures and lush, green landscapes. Occasional tropical storms may occur.
February
- Average Temperature: 24°C to 30°C (75°F to 86°F)
- Average Rainfall: 280 mm (11 inches)
- Description: Similar to January, February remains hot and humid with abundant rainfall. It is a popular time for lush scenery but be prepared for rain showers.
March
- Average Temperature:24°C to 30°C (75°F to 86°F)
- Average Rainfall: 330 mm (13 inches)
- Description: The wet season continues with high humidity. Expect frequent rain, thunderstorms, and warm temperatures. The island's foliage is vibrant and lush.
April
- Average Temperature: 23°C to 29°C (73°F to 84°F)
- Average Rainfall: 220 mm (9 inches)
- Description: Rainfall begins to decrease slightly, but showers are still common. Temperatures remain warm, and the weather can be unpredictable.
May
- Average Temperature: 22°C to 28°C (72°F to 82°F)
- Average Rainfall: 150 mm (6 inches)
- Description: Transition month toward the dry season. Rainfall drops, and the weather becomes more stable, with plenty of sunshine and warm temperatures.
June
- Average Temperature:21°C to 27°C (70°F to 81°F)
- Average Rainfall: 100 mm (4 inches)
- Description: The dry season begins, with less frequent rain and clearer skies. Temperatures are pleasantly warm, ideal for outdoor activities.
July
- Average Temperature: 21°C to 27°C (70°F to 81°F)
- Average Rainfall: 80 mm (3 inches)
- Description: Typically, the driest month, with minimal rainfall and consistent sunshine. Cooler evenings may occur.
August
- Average Temperature: 21°C to 27°C (70°F to 81°F)
- Average Rainfall: 80 mm (3 inches)
- Description: Continuing dry conditions, warm days, and cool nights make August a great time for visiting.
September
- Average Temperature: 21°C to 27°C (70°F to 81°F)
- Average Rainfall: 90 mm (4 inches)
- Description: Slight increase in rainfall as the wet season approaches, but generally dry and sunny.
October
- Average Temperature: 22°C to 28°C (72°F to 82°F)
- Average Rainfall: 130 mm (5 inches)
- Description: Transition into the wetter months with increasing humidity and occasional showers.
November
- Average Temperature: 23°C to 29°C (73°F to 84°F)
- Average Rainfall:250 mm (10 inches)
- Description: The wet season begins to intensify, with more frequent rain and thunderstorms. Temperatures remain warm.
December
- Average Temperature: 24°C to 30°C (75°F to 86°F)
- Average Rainfall: 300 mm (12 inches)
-Description: Peak of the wet season, with high humidity, heavy rains, and tropical storms possible. Perfect for experiencing the island's lushness but expect wet weather.
Summary:
Aore Island experiences a tropical climate with warm temperatures year-round. The dry season spans from June to August, offering sunnier and more stable weather, ideal for tourism and outdoor activities. The wet season, from December to May, features higher rainfall, humidity, and occasional storms, contributing to the island's vibrant greenery.
FISHING ADVENTURES
Vanuatu offers excellent fishing opportunities both
inshore and
offshore, with a wide variety of tropical species found in its warm South Pacific waters. Here is a breakdown:
đŁ Inshore Fish Species (Lagoon, Reefs & Close to Shore)
These species are typically caught near reefs, estuaries, and shallow waters around the islands:
- Coral Trout
- Red Emperor Snapper
- Mangrove Jack
- Sweetlips Emperor
- Trevally (Giant, Bluefin, Golden)
- Barracuda
- Cod (Estuary & Reef Cod)
- Spangled Emperor
- Parrotfish (note: not always recommended for eating due to ciguatera risk)
- Mullet
- Garfish
đ Offshore Fish Species (Deep Sea & Outer Reef)
These are the species targeted in deeper waters, usually 3km+ from shore:
- Yellowfin Tuna
- Dogtooth Tuna
- Mahi-Mahi (Dorado)
- Wahoo
- Sailfish
- Marlin (Blue & Black)
- Spanish Mackerel
- Skipjack Tuna
- Amberjack
- Barracuda (larger species offshore)
- Kingfish
â ď¸ Important Notes
- Ciguatera Warning: Some reef fish (especially large ones like parrotfish, grouper, and moray eel) may carry ciguatera toxin. Always check with locals before eating reef-caught fish.
- Fishing Regulations: While not heavily policed, it is respectful to avoid overfishing and ask permission from local communities before fishing near villages or MPAs (Marine Protected Areas).
- Best Times: Tuna, mahi-mahi, and wahoo are more common from April to October, while billfish peak in May to August.
VISITING AORE GARDENS
Please don’t pick fruit or vegetables from the garden. Our local team relies on these crops as part of their household income, and unexpected harvesting impacts their weekly earnings. If you’d like fresh produce, simply ask Netty can shop for you, and standard service charges apply.
Core Fruit (always available / high-reliability)
- Bananas
- Papaya (pawpaw)
- Watermelon
- Coconut (green + mature)
Seasonal Premium Fruit
- Soursop
- Pineapple
- Mango
- Passionfruit
- Guava
- Starfruit
Root Crops (staples – year-round)
- Taro
- Yam
- Sweet potato (kumala)
- Cassava
Vegetables (common local supply)
- Island cabbage
- Bok choy
- Lettuce
- Capsicum
- Tomatoes
- Cucumber
- Spring onions
- Eggplant
Herbs & Extras
- Lemongrass
- Ginger
- Turmeric
- Chillies
- Hibiscus flowers
Final Notes
You’re all set. This is a working beach house, not a resort — relaxed, real, and built for comfort. Treat it with care, enjoy it fully, and let island time do its thing.
If anything needs attention or you have a question, reach out early. We’re hands-on and solution-focused.
Safe travels, enjoy the rhythm of the ocean, and we hope this place leaves you feeling better than when you arrived.
This is paragraph text. Click it or hit the Manage Text button to change the font, color, size, format, and more. To set up site-wide paragraph and title styles, go to Site Theme.
Title or Question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.Title or Question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.Title or Question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
This is paragraph text. Click it or hit the Manage Text button to change the font, color, size, format, and more. To set up site-wide paragraph and title styles, go to Site Theme.
